Our Privacy Policy:
THE GARNER HOME GROUP
Keller Williams Realty Roanoke
contact@thegarnerhomegroup.com
PRIVACY POLICY
Effective Date: April 1, 2025 | Last Updated: April 1, 2025
The Garner Home Group, a real estate team affiliated with Keller Williams Realty Roanoke ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.thegarnerhomegroup.com (the "Site") or contact us in connection with real estate services.
Please read this policy carefully. By using the Site, you consent to the practices described here. If you do not agree with this policy, please discontinue use of the Site.
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly
Name, email address, phone number, and mailing address
Property preferences, buying or selling timeline, and budget range
Information submitted through contact forms, lead capture forms, or chatbot interactions
Messages, inquiries, and correspondence sent to us
Information Collected Automatically
IP address, browser type, operating system, and device identifiers
Pages visited, time spent on the Site, and referring URLs
Cookies, web beacons, and similar tracking technologies
IDX property search activity, including saved searches and viewed listings
Information from Third Parties
Lead information from Facebook Lead Ads, Google Ads, or other advertising platforms
Data from CRM and marketing automation tools we use to manage client relationships
Public records and MLS data relevant to property transactions
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide real estate services
Send you property listings, market updates, and relevant real estate content
Communicate with you via email, phone, text, or chat regarding your home search or sale
Operate, maintain, and improve our website and services
Analyze usage trends and optimize our marketing efforts
Comply with applicable laws, regulations, and professional licensing requirements
Detect, prevent, and address fraud or other security concerns
Text Message Communications: By providing your phone number, you consent to receive text messages from The Garner Home Group. Message and data rates may apply. You may opt out at any time by replying STOP.
3. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and support our IDX property search functionality. You may configure your browser to refuse cookies, though some features of the Site may not function properly as a result.
We may use third-party analytics services (such as Google Analytics) to help understand how visitors use our Site. These services may collect information about your online activity across sites and over time.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers: With trusted vendors and partners (including CRM platforms, email marketing services, and website hosting providers) who assist in operating our business, subject to confidentiality obligations.
Keller Williams Realty: As an affiliated team of Keller Williams Realty Roanoke, certain information may be shared with the brokerage in connection with real estate transactions and licensing compliance.
MLS and Transaction Parties: In connection with real estate transactions, information may be shared with Multiple Listing Services, cooperating brokers, lenders, title companies, inspectors, and other professionals involved in your transaction.
Legal Requirements: When required by law, regulation, court order, or to protect the rights and safety of our clients, employees, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with applicable legal and professional obligations. Real estate transaction records may be retained for the period required under Virginia law and Keller Williams Realty policies.
6. Your Choices and Rights
You have the following rights with respect to your personal information:
Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. You may opt out of text messages by replying STOP.
Cookies: You may disable cookies through your browser settings.
Do Not Track: We do not currently respond to Do Not Track signals from browsers.
To exercise any of these rights, please contact us using the information in Section 9 below.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security and encourage you to use caution when sharing personal information online.
8. Third-Party Links and IDX Services
Our Site may contain links to third-party websites and may include IDX (Internet Data Exchange) property search functionality powered by third-party providers. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party platforms you access through our Site.
Property listing data displayed through our IDX integration is provided by the applicable MLS and is subject to the terms and policies of that MLS.
9. Children's Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Garner Home Group
Keller Williams Realty Roanoke
Website: www.thegarnerhomegroup.com
Email: contact@thegarnerhomegroup.com